Cancellation Policy:
Thank you for choosing our services. We understand that plans can change unexpectedly, and we strive to accommodate our customers as best as we can. However, in order to maintain the efficiency and sustainability of our operations, we have established the following cancellation policy:
1. Refund: If attendee cancels within 24 hours prior to workshop/program held date, refund will not be given, only change of date pending availability. Attendee must cancel prior to the 24 hour timeframe to receive full refund. In the event Gumaraa cancels due to minimum participants not being met, a full refund will be given, or change of date offered pending availability.
2. Change of Date: We understand that circumstances may arise which require a change of date for your booking. We allow one (1) change of date per booking, subject to availability. The change of date must be requested at least 10 days prior to the original booking date. Any changes requested within 10 days of the original booking date will not be accommodated.
3. Availability: The change of date is subject to availability. We cannot guarantee the availability of alternative dates, especially during peak periods. We recommend contacting us as soon as possible to request a change of date.
4. Additional Charges: Any changes made to the booking, including a change of date, may be subject to additional charges. These charges will be communicated to you by our customer service team once the change of date is confirmed.
5. Non-Transferable: Bookings are non-transferable to another individual or entity. The person who made the original booking must be the one requesting the change of date.
6. Force Majeure: In the event of unforeseen circumstances or force majeure, such as natural disasters, strikes, or government-imposed restrictions, we reserve the right to cancel or reschedule bookings at our discretion. In such cases, we will make every effort to notify affected customers as soon as possible.
We appreciate your understanding of our cancellation policy. If you have any questions or need further clarification, please do not hesitate to contact our customer service team.